By HMO Staff
Qualification : HMO Staff Sourced
Monday March 16 2020 18:34 PM Comments 0
High quantity and poor quality emails (i.e. highly emotional & ambiguous messages) overwhelm a person’s mental resources & create emotional exhaustion.
How you initiate or respond to email can affect someone’s day.
Quick tips :
Avoid sending redundant info that may contribute to large email inboxes.
Ditch emails for real conversations to reduce ambiguity triggered by non-verbal cues.
Source: E-mail in the workplace: The role of stress appraisals and normative response pressure in the relationship between e-mail stressors and employee strain. International Journal of Stress Management, 21(4), 325.
Brown, R., Duck, J., & Jimmieson, N. (2014).
